Terms and Conditions
Last updated: May 17, 2024
Please read these terms and conditions carefully before using Our Service.
Terms and Conditions
1. Acceptance of Terms
By using the ESGP Life platform, whether as a donor or NGO, you agree to be bound by these General Terms and Conditions, as well as our Privacy Policy and Payment Terms. Your use of the platform signifies your acceptance of these terms.
2. Platform Use
ESGP Life provides a platform for connecting donors with NGOs to support social impact projects. Users must use the platform responsibly and in accordance with applicable laws. Misuse, including fraudulent activities, is strictly prohibited.
3. Payment Process
All donations and payments made through ESGP Life are processed securely. For online payments, We accept various forms of payment including credit card, debit card, and other digital payment methods approved on our platform. For offline payments, separate contractual agreements will outline the specific terms, payment methods, and schedules agreed upon between donors and NGOs.
4. Payment Facilitation
Donations and payments made through ESGP Life are transactions conducted on behalf of funders, directed to the organizations specified by them. ESGP Life acts solely as a facilitator for these transactions. By initiating a donation or payment, funders acknowledge that ESGP Life is authorized to process payments to the designated recipient organization as outlined in their instructions.
For online donations and payments received from funders, ESGP Life will transfer the equivalent amount to the social impact projects onboarded to our platform. These transfers will occur on a regular basis and will not exceed a frequency of 30 days. All transfers will be net of any necessary fees, including but not limited to our platform fees and payment gateway fees.
For offline donations and payments, ESGP Life will facilitate the transfer of funds as per the terms agreed in the separate contracts between the donors and NGOs. The timing and conditions of these transfers will be determined by the specific offline agreements and may include additional fees as stipulated in the contract.
5. Donation and Transaction Fees
For online donations and payments, each donation maybe subject to a service fee of 6% collected by ESGP Life on due diligence, data analysis for QLI, IOSQ rating and Qlimpact value. There are also other additional fees collected by the payment gateways. Offline payment arrangements may incur different fees as specified in the separate contracts between the parties.
6. Currency
All transactions are processed in USD. If donating from a non-USD currency, your payment may be subject to currency conversion rates applicable at the time of the transaction and associated conversion fees. Offline payments will adhere to the currency terms specified in the separate contractual agreements.
7. Refund Policy
We do not typically provide refunds for donations made through our platform. However, if you believe an error has been made in connection with your donation, please contact us within 7 days of your donation at [email protected] for assistance. Refund terms for offline payments will be governed by the specific terms in the offline agreements.
8. Changes to Payment Terms
ESGP Life reserves the right to modify these Payment Terms and Conditions at any time. Such modifications will be effective immediately upon posting on our website. Your continued use of our services after any such changes shall constitute your consent to such changes. Changes to offline payment terms will be handled as per the provisions in the separate contracts.
9. Transparency and Reporting
NGOs are expected to provide updates on the progress of their organisations and/or funded projects. This may include ESGP Life's internal assessments, financial reports and impact assessments, which could be shared with the donors through the platform.
10. Intellectual Property
All content uploaded to the platform by NGOs or donors remains the property of the original creator. However, by submitting content, you grant ESGP Life a license to use, display, and distribute this content as needed to operate the platform.
11. Confidentiality and Data Protection
ESGP Life is committed to protecting your personal information. Both donors and NGOs must comply with applicable data protection laws and respect the confidentiality of any sensitive information shared on the platform.
12. User Responsibilities
You affirm that all personal information provided for the purpose of processing your donation is accurate, complete, and current. You must promptly update any changes to this information and ensure that your payment methods are valid. Offline donors must ensure that all information and payment details provided in the offline agreements are accurate and up-to-date.
13. Restrictions
The use of ESGP Life for any fraudulent, illegal, or unauthorized purpose is strictly prohibited. Your compliance with all applicable laws and regulations concerning charitable donations is required. This applies to both online and offline transactions.
14. Liability Limitations and Dispute Resolution
ESGP Life is not liable for any indirect damages, loss of funds, or operational disruptions arising from the use of the platform. The liability of ESGP Life is limited to the maximum extent permitted by law.
Any disputes arising from the use of ESGP Life will be governed by the laws of the United States of America. In the event of a dispute, parties are encouraged to seek an amicable resolution through mediation or arbitration before resorting to legal proceedings.
15. Changes to Terms
ESGP Life may update these terms and conditions as necessary. Any changes will be posted on the platform, and continued use of the platform constitutes acceptance of the new terms.
16. Contact Information
For any questions or concerns regarding your donation, please contact us at [email protected].